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Policies — La Jawaab Curry's
LJLa Jawaab Curry's
Restaurant Policies

Terms, Privacy & Refund Policy

These pages explain the terms on which La Jawaab Curry's accepts orders, how we handle your personal information, and how we deal with refunds and order issues.

42-144 High St, Hounslow, TW3 1LR, UK  ·  Last updated: 19 June 2026

1.Introduction

These Terms of Service ("Terms") govern orders placed with La Jawaab Curry's, located at 42-144 High St, Hounslow, TW3 1LR, UK ("we", "us", "our", "the restaurant"). By placing an order with us, whether for delivery or collection, you ("Customer", "you") agree to these Terms.

2.Placing an order

  • Menu items, prices, descriptions, and availability are set by us and may change without prior notice.
  • When you place an order, you are making an offer to purchase the listed items, which we may accept or decline — for example, if an item has sold out or we are closing for the day.
  • Order confirmation will be shown once we have accepted your order. Until then, no binding contract exists between us.
  • It is your responsibility to check your order summary carefully before confirming, including item selections, quantities, and delivery address.

3.Allergens & dietary information

Please tell us about any allergy before ordering. While we provide allergy and dietary guidance against each menu item, our kitchen handles a wide range of ingredients including gluten, dairy, nuts, and other common allergens, and cross-contamination is possible. If you have a food allergy or intolerance, please contact us directly before placing your order so we can advise you properly.
  • Dishes marked suitable for vegetarians are prepared with care to avoid meat products, but are prepared in a kitchen that also handles meat, fish, and other allergens.
  • We are not able to guarantee a completely allergen-free environment for any dish.

4.Delivery & collection

  • Estimated preparation and delivery times are estimates only and may vary depending on order volume, time of day, and traffic or weather conditions.
  • You must provide an accurate delivery address and a contact number where you can be reached.
  • If we are unable to complete delivery due to an incorrect address, or because you are not available to receive the order, the order may still be charged in full.
  • For collection orders, please arrive at the time confirmed to ensure your food is fresh and at the correct temperature.

5.Pricing & payment

  • All prices are shown in GBP (£) and include VAT where applicable.
  • Delivery charges, if any, will be shown clearly before you confirm your order.
  • Payment is taken at the time of ordering. We reserve the right to decline any order where payment cannot be verified.

6.Cancellations

  • You may cancel your order free of charge only before we have begun preparing it.
  • Once preparation has started, cancellation may not be possible, or may only be partially refundable, as ingredients have already been used.
  • We reserve the right to cancel an order at any time before delivery or collection — for example, due to stock unavailability or unexpected closure — in which case you will receive a full refund for the cancelled items.

7.Conduct

We ask all customers to treat our staff and delivery personnel with respect. We reserve the right to refuse service to any customer who behaves abusively, threateningly, or fraudulently.

8.Liability

To the extent permitted by law, our liability in connection with an order is limited to the value of that order. Nothing in these Terms excludes or limits liability that cannot be excluded under UK law, including liability for death or personal injury caused by negligence, or for fraud.

9.Changes to these Terms

We may update these Terms from time to time. The version shown here, with the "Last updated" date above, is the version that applies to your order.

10.Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11.Contact us

La Jawaab Curry's

Address: 42-144 High St, Hounslow, TW3 1LR, UK
Phone: {{RESTAURANT_PHONE}}
Email: {{RESTAURANT_EMAIL}}

1.Overview

This Privacy Policy explains how La Jawaab Curry's ("we", "us", "our") collects, uses, and protects the personal information of customers who place an order with us.

2.Information we collect

CategoryWhat we collect
Contact detailsName, phone number, email address, delivery address.
Order detailsItems ordered, order value, special instructions, allergy or dietary notes you provide.
Payment confirmationConfirmation that payment has been received for your order. We do not store your full card details ourselves; these are handled securely by our payment provider.
CommunicationsAny messages, calls, or feedback you send us regarding your order.

3.How we use your information

  • To prepare, confirm, and fulfil your order, including delivery or collection arrangements.
  • To contact you about your order if there is an issue (e.g. an item is unavailable, or we need to confirm your address).
  • To handle any complaints, refund requests, or feedback you raise with us.
  • To keep records required for our own tax and accounting obligations.
  • To send you offers or updates about La Jawaab Curry's — only if you have agreed to receive these, and you may opt out at any time.

4.Who we share your information with

  • Delivery staff or courier — your name, delivery address, and contact number, so your order can be delivered to you.
  • Payment provider — payment details necessary to process your transaction securely.
  • Legal or regulatory authorities — only where required by law.

We do not sell your personal information to third parties, and we do not use your contact details for marketing purposes unless you have given us your consent to do so.

5.How long we keep your information

Data typeRetention period
Order history and transaction recordsUp to 7 years, to meet UK tax and accounting requirements.
Contact details (where you've ordered before)Retained to make reordering easier, until you ask us to delete them.
Marketing consentUntil you withdraw your consent.

6.Your rights

You have the right to ask us what personal information we hold about you, to correct any inaccuracies, and to request that we delete your information, subject to our legal record-keeping obligations (such as tax records). To exercise any of these rights, please contact us using the details below.

If you are not satisfied with how we have handled your information, you have the right to raise a concern with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7.Security

We take reasonable steps to keep your personal information secure and only allow access to staff who need it to process your order.

8.Changes to this policy

We may update this Privacy Policy from time to time. The version shown here, with the "Last updated" date above, is the current version.

9.Contact us

La Jawaab Curry's

Address: 42-144 High St, Hounslow, TW3 1LR, UK
Phone: {{RESTAURANT_PHONE}}
Email: {{RESTAURANT_EMAIL}}

1.Our commitment

At La Jawaab Curry's, we want every order to arrive correct, fresh, and as described on our menu. If something goes wrong, please let us know — we review every report personally and aim to put things right.

2.What this policy covers

  • Missing items from your order;
  • Incorrect items received;
  • Food quality issues (e.g. cold on arrival, not prepared as described);
  • Allergen or dietary information errors;
  • An order that was confirmed but never received.

3.How to report an issue

1
Contact us promptlyPlease get in touch within 24 hours of receiving your order, ideally with a photo if the issue relates to food quality or a missing/incorrect item.
2
We review your orderWe check your order details against your report to understand what happened.
3
We respond with an outcomeWe aim to respond within 24 hours with a decision — a full refund, partial refund, replacement, or an explanation if we're unable to offer a refund.
4
Refund processedApproved refunds are processed back to your original payment method, typically within 3-5 working days depending on your bank or card provider.

4.What we'll typically refund

  • Full refund — where the whole order was unusable, never received, or substantially different from what you ordered.
  • Partial refund — where specific items were missing, incorrect, or affected, while the rest of your order was correct.
  • Replacement — where practical, we may offer to remake and resend the affected item(s) instead of a refund.

5.What this policy doesn't cover

  • Changes of mind after an order has been prepared or dispatched;
  • Delays caused by an incorrect delivery address provided by you;
  • Minor variations in appearance or portion size that are typical of freshly prepared food;
  • Issues not reported within a reasonable time of delivery (we ask for 24 hours so we can investigate while it's fresh in mind).

6.Contact us about an order issue

La Jawaab Curry's

Address: 42-144 High St, Hounslow, TW3 1LR, UK
Phone: {{RESTAURANT_PHONE}}
Email: {{RESTAURANT_EMAIL}}
© 2026 La Jawaab Curry's. All rights reserved.

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