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HYST
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Frequently Asked Questions

Find answers to common questions — whether you're ordering food as a customer or partnering with us as a restaurant.

How can we help you?

Choose a category below to see the most relevant questions.

We never charge restaurants high commissions. Because restaurants don't pay excessive fees, they can offer their actual menu prices to customers.
Yes. Restaurants manage their own menus and prices. We simply display their genuine menu pricing without additional markups.
Absolutely. All payments on HYST are processed through Worldpay (platforms.worldpay.com), a global payment processing leader. Every transaction uses end-to-end encryption and PCI DSS compliance to ensure your payment details are completely safe and protected.
Our doorstep deliveries are powered by Uber Direct (merchants.uber.com/uber-direct.html). Once the restaurant prepares your order, a dedicated Uber courier picks up your meal and delivers it straight to your doorstep with real-time GPS tracking.
Orders can be cancelled only before the restaurant starts preparing your food. Once preparation begins, cancellation may not be possible.
Through Worldpay, we accept all major debit and credit cards, along with popular digital wallet payments, so you can check out smoothly and securely.
Yes. Thanks to Uber Direct's delivery tracking system, you can follow your order live from kitchen preparation all the way to your doorstep.
If there's an issue with your order, contact our support team right away through the Contact Us page, email, or phone, and we'll help resolve it as quickly as possible.
You can reach our support team through the Contact Us page, email, or phone. We are happy to assist with any issue.

Still have questions?

Our support team is always ready to help you with orders, restaurants, payments, or any other queries.

Address

Hounslow, London
United Kingdom
TW3 2DX

Phone
+44 7879 175585
Email
info@hyst.uk

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